Our terms.

Who we are

Joycast is the trading name of Matthew Milne, a sole trader in England. You can reach us at hello@joycast.co. In these terms "we", "us" and "our" mean Joycast, and "you" means the person or organisation using this website or working with us.

We aren't registered for VAT, so no VAT is added to our prices.

A real person reads every email.

These terms, together with your order (the episodes and extras you choose, and the price we confirm to you by email or in your client account), make up the agreement between us. If your order says something different from these terms, your order wins.

Using this website

You're welcome to browse, price your show and get in touch. Please don't try to break, overload or get unauthorised access to the site, and please don't copy its design, words or code for your own commercial use.

We work to keep the site accurate and running, but we can't promise it will always be free of errors or available. Prices and details on the site are an invitation to talk, not a binding offer: the agreement starts when we confirm your order. If you pay on the site, the email confirming your payment is that confirmation.

What we make for you

We edit and package video podcasts. You choose what you need for each episode, such as the full edit, clips, a thumbnail, titles and a description, and we make it. What you choose is your order, and that's what we deliver.

If you'd like something that isn't in your order, just ask. We'll tell you the price before we start, and we never add a charge you haven't agreed to.

Booking and paying

• Prices are in pounds sterling, or in US dollars if you choose them when you book, and are per episode unless we say otherwise. You pay the price shown when you book.
• You pay by card before we start work on each episode. Card payments are handled by Stripe. We never see or store your full card number.
• If you book three or more episodes at once, or three or more in a four-week cycle, we take 10% off the whole package.
• On a regular run, your card is charged every four weeks before we start work, and you can change what's in the run before the next payment. To change, pause or stop a run, email us before the payment date in your confirmation email.
• We only take payment by card through Stripe. We will never email you bank details or ask for a bank transfer. If an email ever says otherwise, don't pay it: email Matt at hello@joycast.co first.
• If a payment doesn't go through, we'll let you know and pause work until it does. We don't charge late fees.
• If we change our prices, we'll email clients on a regular run at least 30 days before the new price applies. A change never affects an episode you've already paid for.

Changing, pausing and stopping

There's no minimum term and no notice period. You can change what's in your package between episodes, pause between seasons, or stop altogether, by emailing us or telling us in your client account.

• If you stop before we've started something you've paid for, we refund it in full.
• If we've already started, we'll finish it and deliver it to you.

We can also stop working together. Normally we'd give you notice, finish anything you've paid for or refund it, and help you move your files. We may stop straight away if a payment isn't made, if you ask us to work on something unlawful, or if anyone on our team is treated abusively. If we stop straight away, we refund anything you've paid for that we haven't started.

Files and timings

You send us your recordings however suits you, for example through Google Drive, Frame.io or a Riverside link. We plan each episode back from your release day, and each episode is usually back with you in under a week from when we have every file.

When we agree a delivery date for an episode, we work to it. If something outside our control, or a problem with the files, means we can't meet it, we'll tell you as soon as we know and agree a new date with you. Dates depend on having complete, usable recordings, so a missing camera or a late file can move them.

Revisions

You leave notes on the cut, usually in Frame.io, and we make the changes. We keep going until you're happy, and we don't count rounds.

Revisions are changes to the episode you ordered: trimming, pacing, fixes, swapping a clip, adjusting a graphic. A different piece of work, such as a new format, a new look for your show, or a re-edit from new recordings, is a new order, and we'll price it before we start.

Once you've approved an episode or released it, further changes count as a new request. The exception is a mistake we made. If you spot one, even after release, tell us and we'll fix it free.

Your part

To edit your show we need your recordings and any logos, music or brand material you want used. By sending them, you confirm that:

• you own them, or have permission to use them in the way you've asked us to;
• everyone who appears or can be heard, including guests, has agreed to be recorded, edited and published in the way you plan;
• nothing in them breaks the law or anyone else's rights.

What's said in your show is your responsibility. If we notice something that looks risky we'll mention it, but we aren't lawyers and we don't check facts. We may decline to work on material we reasonably believe is unlawful, hateful or harmful.

Please tell us if a recording includes children or sensitive personal information, such as someone's health, so we can take extra care.

You give us permission to copy, store and edit your material only as far as we need to do the work, and to show finished work as described below.

Please keep your own copy of everything you send. We look after your files carefully while we work on them, but we aren't a backup service.

Who owns the work

Once you've paid for an episode, you own everything we made for it: the edit, the clips, the thumbnails, the titles and descriptions, the graphics and the project files. From the moment you pay, we transfer to you all the copyright and other rights we hold in that work, and we give up any right to be named as its author. It's yours to keep and use however you like, whether you stay with us or not.

Anything we design specifically for your show, such as your thumbnail style or your intro graphics, is yours too.

What we can't transfer

Some things in an edit belong to other people and are licensed rather than owned, such as music, sound effects, stock footage and fonts. Our music comes from Epidemic Sound. When an episode uses it, tell us which channels it will go out on and we'll clear it for them, so it doesn't get copyright claims. If you'd like to use an episode somewhere unusual, such as paid advertising or broadcast television, please ask first so we can check the licences.

Our own tools, templates, presets, software (including Portal) and know-how stay ours. That doesn't limit your ownership of anything we made for you.

Project files

Ask and we'll send your project files with the media they use, through a download link. They may rely on fonts or plugins that you'd need your own licence to open in the same way.

Showing our work

We may show finished, published work on our website and social channels as an example of what we do. If you'd rather we didn't, tell us and we'll keep your show private.

How we use software

Software transcribes the conversation, cleans up the sound, lines up the cameras and suggests moments worth a look. It saves hours of the slow parts.

A person makes every decision that shapes your episode: what stays, what goes, where a clip starts and how long a laugh gets to breathe. An editor watches each episode all the way through before you see it.

We don't use your recordings to train AI models, and we don't create speech in anyone's voice. If you ask us for illustrations or generated background footage, we'll never make it look as if a real person said or did something they didn't. We've switched off model training with every provider we send recordings to.

Keeping things private

Anything you share with us that isn't public, such as unreleased episodes, plans or internal material, we keep confidential and use only to do your work. The editors who work with us are bound by the same promise. If your organisation needs a non-disclosure agreement, we're happy to sign a reasonable one.

Personal data in your recordings

Your recordings include personal information about you, your guests and anyone else who appears. For that information, you decide how it's used (you're the "controller") and we handle it on your behalf (we're the "processor"), under UK data protection law. As your processor we will:

• use it only to do the work you've asked for, following your instructions in your order and these terms;
• make sure everyone who handles it is bound by confidentiality;
• keep it secure, with protection suitable to the risk;
• use only the service providers named in our privacy policy, tell you before we add a new one, and let you object;
• protect it with recognised safeguards if it's handled outside the UK;
• help you respond if someone asks to see or delete their information, and tell you without undue delay if something goes wrong with it;
• delete it or return it to you when the work ends if you ask us to, as described below, unless the law requires us to keep it;
• give you the information you need to show that these promises are being kept.

If your organisation has its own data processing agreement, send it over and we'll look at it.

How we handle our own records, such as enquiries, bookings and invoices, is in our privacy policy.

Keeping and deleting files

We keep your recordings, project files and finished files for as long as we have room for them, so we can make changes and resend anything you need. When our storage fills up, we clear the oldest files first.

If you'd like us to delete your files sooner, tell us and we will. Folders and review links that you own, such as your own Google Drive or Frame.io, stay under your control.

If something goes wrong

We do our work with reasonable care and skill. If we fall short, tell us and we'll put it right.

If you're a business

• We aren't responsible for indirect losses, or for loss of profit, revenue, business, opportunity or goodwill.
• We aren't responsible for the loss of recordings you could have restored from your own copy.
• Our total responsibility to you for anything connected with our work is limited to the amount you paid us in the 12 months before the problem happened.
• If someone makes a claim against us because of material you supplied, such as music you didn't have the rights to, or a guest who hadn't agreed to be published, you'll cover our reasonable costs of dealing with it.

For everyone

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. We aren't responsible for delays caused by events outside our reasonable control, but we'll tell you and do what we can to keep your episode on track.

If you're not a business

Most of our clients are businesses. If you're booking for yourself rather than for a business, you have extra rights, and nothing in these terms takes them away.

• Under the Consumer Rights Act 2015, our work must be done with reasonable care and skill. If it isn't, you can ask us to redo it, and if we can't, you may be entitled to some or all of your money back.
• You can cancel within 14 days of booking without giving a reason. When you pay on the site you ask us to start straight away. If you've asked us to start within those 14 days and then cancel, you pay only for the work done up to that point. If we've finished and delivered an episode within the 14 days at your request, you can't cancel that episode.
• To cancel, email hello@joycast.co with your name and the booking you want to cancel. We'll refund you within 14 days, using the card you paid with.
• We're responsible for loss or damage you suffer that was a foreseeable result of us breaking these terms or not taking reasonable care. We aren't responsible for business losses.
• If you live in Scotland or Northern Ireland, you can bring a claim in your own courts.

Changes to these terms

We may update these terms as the business changes. The current version is always on this page with its date. If you're on a regular run, we'll email you at least 30 days before a change affects you. Episodes you've already paid for stay under the terms that applied when you paid.

The small print

• If you're unhappy with anything, email Matt at hello@joycast.co. We'll reply within five working days and try to sort it out quickly.
• Only you and we have rights under this agreement. Nobody else can enforce it.
• We may use trusted freelance editors to help with your work. They're bound by the same confidentiality and data protection promises, and we remain responsible for their work.
• If a court decides part of these terms can't be enforced, the rest still applies.
• If we don't insist on something straight away, we can still insist on it later.
• These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute, subject to the rights of consumers above.