Your privacy.
What we collect, why we need it, who helps us handle it and how long we keep it. We collect as little as we can, and we never sell it.
The short version
- We only collect what we need to reply to you, make your show and run the business.
- This website sets no cookies, and our visitor counts can't identify you.
- We never sell your information or use it for advertising.
- Your recordings are used only to make your episodes, and never to train AI models.
- You can ask to see, correct or delete what we hold about you at any time.
Who we are
Joycast is the trading name of Matthew Milne, a sole trader in England. You can reach us at hello@joycast.co. We're responsible for the personal information described here.
For anything about your information, email hello@joycast.co. It comes straight to Matt.
This policy covers UK data protection law: the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.
Our two roles
For our own records, such as enquiries, bookings, client contacts and invoices, we decide how the information is used. This policy explains how.
For the recordings we edit, the show we're working for decides how they're used, and we handle them on the show's behalf. If you've been a guest on a show we edit and have a question about your recording, it's best to contact the show first. If you contact us, we'll pass your request on and help them answer it.
What we collect and why
When you send a message or price your show
We collect your name, email address, the name or link of your show, what you write to us, and the package you built. We use it to reply and give you a price. Our reason in law is taking steps you've asked for before an agreement, and our legitimate interest in answering enquiries. We send you a copy so you know it arrived.
When you book a call
Booking is handled by Cal.com. You give your name, email address and a time, and anything you add to the booking. We use it to meet you. The reason in law is the same as above.
When you become a client
We keep your name, organisation, email address and billing details, a record of what you ordered and paid for, and the notes and messages you leave on your episodes. We need this to do the work and run your account (our agreement with you), and to keep accounts and tax records (a legal obligation). Card details are handled by our payment provider and we never see them in full. If you pay on this website, Stripe's payment page asks for your email address, name, billing address and podcast name, and a company name and purchase order number if you give them, along with your card. It passes us everything except the card number.
Your recordings
The recordings you send contain the voices, faces and words of the people in them. We handle them for the show we're working for, as explained under our two roles, and only to make that show's episodes.
When you visit this website
Our host, Vercel, keeps standard technical logs, such as your IP address, browser type and the pages requested, to keep the site running and secure. That's our legitimate interest in protecting the service.
We don't make decisions about anyone using only automated processing.
Cookies and this website
This website sets no cookies. It has no advertising, no tracking pixels and nothing that follows you around the web.
We count visits with Vercel Web Analytics, which uses no cookies. It tells us which pages were viewed, which site sent the visit, and the country and type of device, added up across everyone. It can't tell who you are, and it can't recognise you from one day to the next.
If you close the pop-up that invites you to ask a question, your browser remembers that for the rest of your visit so it doesn't come back. That note is stored only in your browser and is cleared when you close the tab.
Links to other sites, such as Cal.com, take you to services with their own privacy policies.
Emails from us
We email you about your enquiry, your booking and your episodes. If you enquire and we don't hear back, Matt may follow up by email, no more than three times. We don't send newsletters or marketing emails. If that changes, we'll only send them to people who've asked for them, or to clients about similar work we do, and every one will have a one-click unsubscribe.
Who helps us
We use a small number of service providers to run Joycast. Each one handles personal information only to do its job for us, under a written agreement.
We also share what's needed with our accountant, and with HMRC or others when the law requires it. We'll tell clients before we add a new provider that handles their recordings.
Data outside the UK
Several of our providers are based in the United States, and a freelance editor may work from another country. When your information goes abroad, we make sure it's protected to the standard UK law requires: through the UK-US data bridge where the provider is certified, or through the Information Commissioner's approved contract clauses. Ask us and we'll tell you which applies to any provider.
How long we keep it
- Enquiries that don't lead to work: 12 months from our last message.
- Client records, such as invoices and payments: six years after the end of the financial year they relate to, because tax law requires it.
- Recordings and project files: for as long as we have room for them. When our storage fills up, the oldest are cleared first, as set out in our terms. You can ask us to delete yours at any time.
- Website logs: kept by Vercel for a short time under its own policy.
Keeping it safe
Only the people working on your show can open your files, and we use established providers that encrypt information while it's sent and while it's stored.
If something goes wrong that puts your information at risk, we'll tell you, and the Information Commissioner's Office where the law requires, without undue delay.
Software and AI
Software helps us transcribe conversations, clean up sound, line up cameras and suggest moments worth a look. A person makes every decision that shapes an episode.
We never use your recordings or messages to train AI models, and we've switched off model training with every provider we send them to.
Your rights
Under UK data protection law you can:
- ask for a copy of the information we hold about you;
- ask us to correct anything that's wrong;
- ask us to delete it, where we don't need to keep it;
- object to how we use it, or ask us to limit it;
- ask for your information in a format you can take elsewhere;
- withdraw consent, where we relied on it.
Email hello@joycast.co. We'll reply within one month, and it's free.
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk.
Our services are for businesses and adults. If a show we edit features anyone under 18, the show is responsible for having a parent or guardian's permission.
Changes and contact
We'll update this policy when the way we work changes, such as when we start using a new provider. The current version is always on this page with its date.
Questions about your information or this policy? Email hello@joycast.co.